Banco Bolivariano en Guayaquil

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comentarios 5

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  Mireya Quimí M.

  :: 02 noviembre 2020 11:21:39

  Fast attention.

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  Gissela Aguirre Guerra

  :: 23 octubre 2020 17:46:03

  In San Marino, the Bolivarian bank soño attends until 5:00 p.m. It has misleading information

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  Jonathan Bustamante

  :: 26 agosto 2020 05:47:42

  good service

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  Rosa Mendoza

  :: 10 agosto 2020 15:12:32

  Quick

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  Carlos Enrique La Mota Martillo (Darksage)

  :: 13 julio 2018 23:05:56

  Unfortunately I must say the following in this agency before they worked well since in just this week they have demonstrated in two agencies, first in is located in San Marino and later in the Urdesa agency but and although I fully understand that changes have been made in the systems of bank attention I consider that they are doing everything wrong and I will explain it first they did not send any communication about that as of July 1, 2018 that savings books will not be used in windows for deposits or withdrawals and that they will not be updated any more which It can be understood if they indicated it in the service of notices24 as they do at the time of payments of credit cards or withdrawals of high amounts or by a simple email as when they report services for credits or others offered by banks and I asked an explanation in the box that was attending me and I do not know if this person was tired or angry in any way but the way to respond rme was very rude because of the tone of voice since she said if you want information read it here in a small brochure that says nothing more than the services to use the date the notebooks will not be used and just use the phone service within the installation and the same password was requested that I do not have a turn to be attended by the customer service managers I spent a waiting time of 1:45 minutes and I was not attended I asked a lady that in the customer service section I was not doing any customer service I asked him if he could help me to find out about the keys and what he told me was I can't, I only attend to companies You are not a company so I will not attend you I did not say anything against the attitude but I had to go and I attended the North agency but I received a worse treatment since two hours and forty-five minutes passed and the customer service person did the following in all that time he attended to a single person who was delayed one long quantity d of time I leave said person waiting for 45 minutes leaving the institution I let a client enter an area that is indicated as prohibited for unauthorized users, that is, clients like us and I continue to serve others slowly when my turn came I asked why they had not notified and he alleged that if he had been notified using pamphlets and not digital advertisements or through the website and finally he did not give me the appropriate information since I wanted to know how to request my debit card to obtain the password and He told me to go to any window and they take care of me at # 2, I ask what I wanted and they said no, that's at 7, that is, I lost time in the queue and did not receive the correct attention.