Hotel Presidente en Cuenca

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comentarios 5

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  Elissa Baker

  :: 27 septiembre 2021 19:31:02

  Terrible, over priced, old, dirty. I do not recommend. There are other hotel in the same vecinity, much nice but cost the same, if not less.

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  Jodie Mac

  :: 12 septiembre 2021 07:48:19

  If I were 50 years younger this place would have been ok The hotel is on the light rail line we had to dash into the hotel as the road and light rail line are very busy. The check in was ok except for. We asked for dinner and were told that the restaurant was closed, we asked why because on the web page it stated that we can get dinner, no answer was forth coming. Next question was what does the emergency alarm sound make, i did not get an answer. A young man carried our luggage to the room. The room was not as nice as it looks in the photo, only 1 bottle of water for 2 people, only 1 hand towel for 2 people. The bottles of shampoo had been opened, the waste bin was very small and there was no waste bin for the room. O light over the mirror in the bathroom, the extractor in the bathroom did not work. The room was fairly clean but was overcrowded. There was no hairdryer, no safe, these are the things that are just basic to a comfortable stay. We were so tired we ordered in from a Mexican restaurant. The next morning came the trial of using such small bathroom, if you have a fear of confined spaces then this bathroom is not for you. With that out of the way we went up to the restaurant for breakfast, the drabness of this area was consuming, no music a family huddled around a table speaking in hushed tones, a long table with a few bottles of pickles on it where you would expect the grazing area to be. We sat at a bare table and a young man came over, he asked if we want coffee and how do you want your eggs. He came back with a plate each of 2 small sweet buns with 1 small triangle of meat and cheese, next came a plate of fruit and then a plate of scrambled eggs, not to forget the small glass of juice and cup of coffee. We had people to meet so we left the hotel, on our return the room was so depressing that we packed up leaving for another hotel our stay was for 7 nights. We told the girl on the desk that we are checking out , so we pay for 2 nights and refund the rest, she said no we can only refund 50% , ok refund it to the card we paid with, the girl said i can not do that i need your bank account number. This went on and on for 45 minutes until we left without a refund to stay in another hotel. Not the best experience.

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  Anahi Rendon

  :: 02 noviembre 2020 14:55:40

  Excellent service

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  Juan Cordova

  :: 28 febrero 2020 09:50:49

  It was a very good option to stay in Cuenca. Perfect location, great breakfast. I will come back there for sure.

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  Aileen Mujica

  :: 25 junio 2019 15:47:44

  Deceiving. Nice modern lobby, but that’s where it stops. Don’t be deceived. In spite of its “prestigious” status, this is a very old and gross hotel. The actual rooms are disgusting. Had to move to a different room & floor the first day due to water & plumbing issues. Our second room was worse than the first one. Same water & plumbing issues. Some times you have water, sometimes you don’t. Sometimes you get hot water, sometimes you don’t. Water comes out gritty dirty out of shower head. Looks like coffee grinds mixed with water. Disgusting! Bedding and pillows are old & smelly. Same for the paper thin bath towels. Old cracked tiles. Absolutely nothing good to offer, not even a hair dryer. Cheap toiletries. Couldn’t eat their awful “free breakfast” either. The worst! Couldn’t stand it anymore after the second day, so we ended up moving to Valgus Hotel to finish our 4 day stay in Cuenca. What a difference! We loved it there! Should have moved there the first day. Hotel El Presidente charged us upfront for all the days we had reserved: even the days we were forced to move to Valgus. Horrible experience!!